Refund Policy

1. Free Trials

Eligible standalone plans include a seven day free trial with no charge during the trial window. Cancelling before the trial ends means no payment is taken, so no refund is needed. If you upgrade during a trial you are charged immediately for the plan you selected, and the standard refund window below applies from that charge.

2. Fourteen Day Goodwill Window

If you are not satisfied with a first time subscription purchase, contact us within fourteen days of the initial charge and we will refund it in full, provided the account has not been used in breach of the Terms of Service. This window applies to the first payment on a plan, not to subsequent renewals.

3. Renewals

Renewal charges are not automatically refundable, because you can cancel renewal at any time from your dashboard and each plan clearly displays its next renewal date.

As a courtesy, if a renewal is charged and you contact us within seven days without having used the plan in that period, we will normally refund it. Annual renewals may instead be refunded on a pro rata basis for unused full months at our discretion.

4. Cancellation Timing

Cancelling renewal stops future charges and keeps your access live through the end of the period you already paid for. We do not pro rate the remainder of a monthly period on cancellation.

Cancelled portals retain setup, roster, and configuration data for sixty days so you can return or export, after which the workspace may be permanently deleted.

5. Add-Ons And Seat Expansions

Add-ons such as Temp Archive or Hiatus Mode and seat expansions follow the billing cycle of the plan they attach to. Removing an add-on stops it at the next renewal. One time purchases such as branding packs are refundable only before work or provisioning has begun.

6. Custom Engineering And Media Production

Project work is quoted, scoped, and scheduled specifically for you, and contractor time is committed once work starts. Deposits become non refundable at kickoff. Amounts paid for milestones not yet started are refundable in full.

If we fail to deliver an agreed milestone, you may request a refund of the amount paid for that milestone or elect a revision at no extra cost.

7. Service Failures

If a confirmed platform outage or defect prevents you from using a paid plan for a sustained period, we issue a service credit or a pro rata refund for the affected days. Enterprise Network customers are covered by the remedies in their written service level agreement.

8. Situations Not Eligible

Refunds are not issued in the following cases.

• Accounts suspended or terminated for breach of the Terms of Service or acceptable use rules.
• Failure to cancel before a clearly displayed renewal date, outside the courtesy window above.
• Dissatisfaction with a feature that is accurately described on the site or documented as in development.
• Outages caused by third party platforms such as Discord, FiveM servers, or streaming providers.
• Changes made by you or your administrators that result in data loss where backups were available.

9. Failed Payments And Past Due Accounts

If a renewal payment fails, the plan is marked past due and further attempts may be made on following days. Access may be restricted while an account is past due. Updating your payment method from the dashboard restores billing without losing your configuration during the sixty day retention period.

10. Chargebacks

Please contact support before filing a chargeback. A dispute raised without prior contact may result in suspension of the account until it is resolved, and we reserve the right to decline future service. In almost all cases a direct request is resolved faster than a bank dispute.

11. How To Request A Refund

Open a ticket in the Elysian Discord with the account email, the plan name, and the approximate date of the charge. Requests are reviewed within two business days. Approved refunds are returned to the original payment method through Square and typically appear within five to ten business days depending on your bank or wallet provider.

12. Statutory Rights

Nothing in this policy limits rights you hold under mandatory consumer law in your jurisdiction, including any statutory right of withdrawal for digital purchases. Where local law grants stronger protection than this policy, that law prevails.